Caca Crew Terms of Service & Policies

The following Terms of Service outline the agreement between Caca Crew (“we” or “the Company”) and you, the client. By using our services, you agree to these terms. Our goal is to provide a transparent, professional service with no hassle, so we’ve kept these terms as clear and straightforward as possible. For any questions regarding these terms, please contact us.

1. Service Scope & Initial Cleanup
We will perform pet waste removal (pooper scooper service) at the client’s property as per the agreed schedule (e.g. weekly, twice-weekly, etc.). Quotes given are based on the number of dogs and size/condition of the yard. If upon first visit we find the yard has significantly more waste than expected (e.g. first cleanup of a long-unserviced yard), an additional initial cleanup fee may apply, which we will communicate and get approval for before starting​. After the initial service, your ongoing rate covers the specified frequency of normal cleanings. We will clean all designated areas of your yard that are accessible (yards, dog runs, flowerbeds, etc., as needed). We do not clean indoor areas. Waste will be collected and removed from your property (or double-bagged and left in your trash bin, if that’s your preference for any reason).

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2. Health & Safety Practices
Caca Crew employees use sanitary practices to perform the service. This includes cleaning/sanitizing tools and footwear between each yard to prevent cross-contamination​. We prioritize the health and safety of your pets and family – gates will be secured when we leave each visit, and any unusual findings (like possible parasites in waste) will be reported to you. All team members are background checked and trained. We request that any aggressive pets be kept away from the service area during visits for the safety of our technician and your pet. If a dog on the property exhibits aggression that prevents our technician from safely entering or servicing the yard, the visit will be skipped (see No Access Policy below)​. While we strive to be meticulous, the client understands that occasional extremely small traces might escape detection (though we do our absolute best to prevent that). If you find we missed something, let us know and we’ll fix it promptly (see Satisfaction Guarantee).

2.1 Lawn Maintenance Policy (2-Strike Rule)
To ensure the safety of our team and the quality of your service, we require that lawns be reasonably maintained between visits. Tall or overgrown grass can conceal pet waste, pose health risks, and make it difficult to complete a thorough cleanup.

If your lawn is not mowed and is deemed overgrown:

• Strike 1: We’ll issue a warning and attempt a quick surface-level cleanup. However, we cannot guarantee all waste will be found or removed. No additional charges or refunds will apply.

• Strike 2: Service will be skipped with no refund until the lawn is cut and the property is accessible for cleanup. Ongoing issues may result in cancellation of service without a refund.

We appreciate your cooperation in keeping your yard clean, safe, and accessible.

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3. Scheduling & Weather Policy
We operate year-round, and will perform services in most weather conditions (light rain, normal cold, etc.). If conditions are deemed unsafe (severe storms, extreme weather) or would result in ineffective service (e.g. waste buried under heavy snow), we reserve the right to postpone service​. In such cases, we will resume service at the next available opportunity. If we must skip a week due to weather, we will perform a double cleanup on the next visit to catch up on all accumulated waste​. The billing for that period remains the same, as the work is simply carried forward (i.e. you’re charged the regular rate for the missed week because the waste is collected later)​. We will communicate any weather-related delays via your provided contact info. Similarly, if you need to temporarily pause service (e.g. dog is away, yard under construction), please notify us at least 24 hours in advance; we can skip or reschedule, but note that a lengthy pause (more than 1–2 weeks) may incur an initial-clean fee when service resumes​, to account for the extra buildup.

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4. Access Policy
You agree to provide us access to the areas needing cleaning on the scheduled service days. This means gates should be unlocked or an access arrangement made. If you have locks, you can: provide us a key, code, or install a combo lock/lockbox and share the code. If we arrive and cannot access the yard (locked gate, etc.) and you haven’t given prior notice, we will attempt to contact you (knock, call/text)​. If we still cannot gain access, the visit will be marked as a No Access skip, and you will be charged for that visit (since our crew’s time was reserved)​. We will then pick up double the waste at the next visit (essentially performing the missed service in arrears)​. Repeated access issues may result in cancellation of service, so please help us service you by ensuring we can enter. We latch/lock gates upon exit, but it is the client’s responsibility to ensure we have a means to enter.

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5. Pet Policy
We love animals and are comfortable working in yards with dogs. However, for safety, we request that aggressive or territorial dogs be indoors or secured during our service time​. If your dog is friendly and you prefer them to be out, that’s okay – but be aware our technician will be coming into the yard. If a dog is showing aggression or preventing our technician from performing the cleanup, we will skip the service for that day (and it will count as a No Access skip, as above)​. You know your pet best; please use judgment each visit if your pet’s temperament or circumstances (new dog, guests, etc.) might make them react differently. Caca Crew is not responsible for escape or injury if a pet darts out through a gate while we are on site (we are extremely careful to prevent this, of course, and we secure gates and check surroundings, but owners are responsible for the containment of their animals). If you have outdoor pets other than dogs (e.g. cats in yard, etc.), please inform us so we don’t accidentally let them out. We aim to keep all furry friends safe!

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6. Satisfaction Guarantee
Your satisfaction is very important to us. If you are ever dissatisfied with the quality of a service visit (e.g. we missed waste, didn’t perform agreed tasks), please notify us within 24 hours of the service. We will send a technician back to make it right at no additional cost. We guarantee our work will meet reasonable expectations of a thorough pet waste removal. (Refunds or credits may be offered in situations where a re-clean isn’t feasible, but our first approach will be to correct the issue promptly.) Our promise is that you’ll “never have to deal with poop” – and we stand by that with this guarantee​. However, if issues are not brought to our attention within a timely manner (24 hours), we will assume you are satisfied with the service.

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7. Payment & Billing

Regular service is billed on a monthly subscription basis. Payments for recurring services are due each month on the day you started service, or on the last day of the month, covering that month’s scheduled cleanings. A valid card/payment method on file (securely stored via our payment processor) is required to begin and continue service.

Your initial invoice (if you started mid-cycle) may include a pro-rated amount for the first partial month plus any applicable initial cleanup fee. After that, billing will recur on the same day each month.

7.1 Failed Payments:
If a payment fails, we will notify you immediately. If service is skipped due to non-payment and waste accumulates during that time, an additional fee will be added to your next invoice to account for the extra waste and time required to bring the yard back to standard. The additional fee for skipped service will be determined by our team and discussed with you prior to billing. Service will resume once the payment issue is resolved.

We accept all major credit/debit cards. In rare cases where a client must pay by cash or check, full pre-payment for the term of service is required.

All service pricing is agreed upon in advance. Any changes (such as adding dogs, adjusting frequency, etc.) will be discussed with you beforehand and reflected in your billing.

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8. Changes, Pauses, Cancellation
You may cancel or pause your service at any time – we do not lock clients into contracts​. We simply ask for at least 48 hours notice before your next scheduled service if you wish to cancel, so we can adjust our routes​. For clients on a monthly billing plan, cancellation requests will take effect at the end of the current billing cycle. Service will continue through the remainder of the paid period, after which invoicing will stop and service will conclude. Cancellation can be done via a call or email to us, or you can update your subscription through the client portal. Clients who pause service (temporarily stop and plan to resume later) should note that when restarting, an initial clean fee may apply if waste accumulated in the interim​ (particularly for pauses of a week or more or seasonal stops). We’ll discuss that with you at the time of return. We do not charge any formal cancellation fees. We do, however, reserve the right to terminate service from our end in rare cases – for example, repeated non-payment, chronic access problems, safety concerns, or abuse of staff. In such cases, we’d give you notice and reasoning.

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9. Liability Limitations
While we work, we ask that yards be free of any hazards (like unfriendly animals as noted, or dangerous debris). We will treat your property with care and respect. Caca Crew is not responsible for pre-existing damage or mess in the yard (e.g. if a dog has torn up plants or if dog urine has discolored your grass, etc., those are outside our scope). We are only responsible for removing pet waste. We strive not to disturb or damage any lawn furniture, decorations, sprinklers, etc. – please let us know if there are sensitive areas or items we should be aware of. In the unlikely event our technician damages something, we will inform you and work out a fair resolution. We are not liable for any injury to your pets or others that may occur if, for example, a pet escapes due to a gate that was already broken or an aggressive pet causes harm – those situations are outside our control (again, we do everything possible to prevent issues). By using our service, you acknowledge these reasonable limits of liability.

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10. Privacy Policy
Any personal information we collect (contact info, gate codes, payment info) is kept confidential. We use it only for providing service to you. We do not sell or share your info with unrelated third parties. For example, your address and access info are only shared with the technician who needs it. Payment processing is handled securely by our payment processor; we don’t store raw credit card data ourselves. You may occasionally receive marketing communications from us (special offers, etc.), but you can opt out anytime by letting us know. For text message communications, you can reply STOP to unsubscribe from automated texts (though this may limit our ability to send service reminders). See our full Privacy Policy on our website for more details.

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11. Service Guarantee & Changes to Terms
We guarantee our service quality as noted above. If you’re ever unsatisfied, we will do our best to correct it. These Terms of Service may be updated occasionally. We will notify active clients of any significant changes (most likely via email). By continuing to use the service after an update, you accept the revised terms. However, our core principles (no contracts binding you, satisfaction guaranteed, etc.) will remain the same.

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12. Holiday Closures
Caca Crew observes all major U.S. holidays, including but not limited to: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. If your regular service day falls on one of these holidays, we will not be servicing yards that day, and our team will be off enjoying some well-deserved rest (and probably not thinking about poop for once).
Charges for that week will remain the same – on your next scheduled visit, we will perform a “double duty” scoop to remove all the accumulated waste from the skipped week. This ensures your yard stays clean without disrupting your billing cycle. We appreciate your understanding and support in giving our team a chance to recharge during the holidays. If you're planning to be away or need a specific skip during the holidays, just let us know in advance!

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13. Contact Information
You can reach Caca Crew at: ‪(352) 388-1198‬, or via email at team@cacacrew.com. For any concerns regarding these terms or your service, please contact us directly. We value transparency and will be happy to discuss any questions you have about the service or terms.

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Thank you for taking the time to read our Terms of Service. We know it’s a lot of “legal poo,” but we believe in clarity upfront. We’re excited to keep your yard clean and your family happy!